Pothos Health currently accepts Aetna and United Healthcare insurance. We're continuously working to expand our insurance network to serve more clients. For the most up-to-date insurance information, please contact us.
Meet Michela Giordano Castro
Schedule with Michela Giordano Castro“Healing may not be linear, but therapy is the compass that guides us through the darkest corners of our trauma.“
Brené Brown
Modern Trauma Therapy
Frequently Asked Questions
Understanding the cost of therapy is an important step in your mental wellness journey. We haveve compiled a list of Frequently Asked Questions to help demystify our pricing structure and payment options. If you have additional questions or need further clarification, please don't hesitate to contact us. We're here to make the process as clear and straightforward as possible, so you can focus on what truly matters – your health and well-being
We can help you verify your insurance coverage before your first session. Simply provide your insurance information during the scheduling process, and we'll check your benefits and coverage details. This helps ensure there are no surprises regarding your out-of-pocket costs.
Coverage varies depending on your specific insurance plan. Most plans cover individual therapy sessions, but coverage for specialized services like Ketamine-assisted Therapy may vary. We'll work with you to understand your specific benefits and explain any out-of-pocket costs before your session.
This depends on your insurance plan. Some plans require a referral for mental health services, while others don't. We can help you check your plan's requirements during the insurance verification process.
We handle the insurance billing process for you. After your session, we'll submit the claim to your insurance provider. You'll only need to pay any applicable copay, coinsurance, or deductible amounts. We'll explain all costs upfront so you know exactly what to expect.
If a service isn't covered by your insurance, you can still receive it through our private pay option. We offer flexible payment plans and sliding scale options to make therapy accessible. Contact us to discuss your options.
Yes, we can provide you with a superbill that you can submit to your insurance provider for out-of-network reimbursement. This is particularly helpful if we don't currently accept your insurance provider. We'll explain the process and provide all necessary documentation.
We accept all major credit/debit cards, HSA/FSA cards, and other standard payment methods for copays and other out-of-pocket expenses. Payment is processed securely after each session.
You'll receive a statement after each session showing your payment, insurance coverage, and any remaining balance. We also provide monthly statements for your records. All statements are available through our secure client portal.
If your insurance changes, simply provide us with your new insurance information. We'll verify your new coverage and update our records. We recommend doing this before your next session to ensure smooth billing.
Currently, we don't accept Medicare or Medicaid. However, we offer sliding scale options and payment plans to make our services accessible. Please contact us to discuss your options.
Yes! You can use your Health Savings Account (HSA) or Flexible Spending Account (FSA) for therapy sessions, including copays and out-of-pocket expenses. We accept HSA/FSA cards directly, or you can submit receipts for reimbursement.
We'll need your insurance card, photo ID, and basic contact information. During the verification process, we'll check your benefits, including copay amounts, deductible status, and any session limits.
Most insurance providers now cover telehealth sessions, but coverage may vary by plan. We'll verify your telehealth benefits during the insurance verification process and explain any specific requirements or limitations.
Our billing team is here to help! You can contact us with any questions about your insurance coverage, benefits, or billing. We'll work with you to ensure you understand your coverage and any associated costs.
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