Frequently Asked Questions

Question 1

What payment options are available at Pothos Health?

Accepted Answer

Pothos Health is a private pay clinic, simplifying the payment process and enhancing confidentiality. We accept all major credit/debit cards, and payment is conveniently processed after your therapy session. Learn more about our pricing and payments.

Question 2

Does Pothos Health offer any discounted therapy services?

Accepted Answer

We're committed to making therapy accessible. While we don't accept insurance, we do offer different pricing structures to accommodate various financial situations. Please contact us to discuss our sliding scale options.

Question 3

What kind of therapy services does Pothos Health provide?

Accepted Answer

At Pothos Health, you'll find a range of therapy services, including individual therapy, relationship therapy, trauma therapy, and innovative treatments like ketamine-assisted and group ketamine therapies. Our therapists use evidence-based approaches tailored to your unique needs. Explore our services to find the right fit for you.

Question 4

Can I use Pothos Health's services if I'm not in Dallas?

Accepted Answer

Absolutely! Pothos Health offers telehealth services accessible to residents in all areas of Texas, Florida, and Oklahoma. No matter where you are in these states, you can tap into our expert care. Find out more about our telehealth services.

Question 5

What does 'Private Pay' mean at Pothos Health?

Accepted Answer

At Pothos Health, 'Private Pay' means clients directly finance their therapy sessions. This allows for complete confidentiality, avoiding medical records shared with insurance providers. Plus, it ensures freedom to tailor the number and length of sessions to best suit personal healing paths.

Question 6

How long are therapy sessions at Pothos Health?

Accepted Answer

Our therapy sessions are tailored to your specific needs. Individual Therapy sessions are 50 minutes for $175. Relationship Therapy sessions last 90 minutes and are $225. Our Ketamine-assisted Therapy is a comprehensive 2.5-hour session priced at $550, and Group Ketamine Therapy runs for 3 hours per session and costs $400. For more details on what each session entails, please visit our services page.

Question 7

What should I expect during my first session at Pothos Health?

Accepted Answer

Your first session is dedicated to understanding you as a whole person. You'll discuss your goals, concerns, and history with your therapist, forming the foundation for your tailored treatment plan. Expect a welcoming, judgment-free environment where your wellbeing is our utmost priority.

Question 8

What qualifications do Pothos Health therapists have?

Accepted Answer

Our therapists are licensed mental health professionals with extensive experience in their respective specialties. They hold advanced degrees in psychology, counseling, or social work, and regularly participate in continuing education to stay current with the latest therapeutic approaches. Learn more about our experienced team.

Question 9

How do I schedule my first therapy session?

Accepted Answer

Scheduling is simple! You can book your first session through our online scheduling system. If you prefer, you can also call us or email us to schedule. We'll guide you through the intake process and answer any questions you may have before your first session.

Question 10

What is Ketamine-assisted Therapy and how does it work?

Accepted Answer

Ketamine-assisted Therapy is an innovative treatment that combines low-dose ketamine with psychotherapy to help address treatment-resistant conditions. The therapy is conducted in a safe, controlled environment under medical supervision. Learn more about this evidence-based treatment and its potential benefits.

Question 11

How do I know if therapy is right for me?

Accepted Answer

Therapy can be beneficial for anyone experiencing emotional distress, relationship challenges, or seeking personal growth. If you're feeling overwhelmed, anxious, or simply want to improve your mental wellbeing, therapy can help. Our therapists will work with you to determine the best approach for your specific needs.

Question 12

What happens if I need to cancel or reschedule my appointment?

Accepted Answer

We understand that life happens! We have a 24-hour cancellation policy. If you need to cancel or reschedule, please contact us at least 24 hours before your appointment. This helps us accommodate other clients who may be waiting for an appointment slot.

Question 13

Is my therapy session confidential?

Accepted Answer

Yes, absolutely! We take confidentiality very seriously. All therapy sessions are private and protected by strict confidentiality laws. We never share your information with third parties without your explicit consent, except in rare cases where required by law (such as imminent risk of harm).

Question 14

What types of issues can Pothos Health help with?

Accepted Answer

We treat a wide range of mental health concerns including anxiety, depression, trauma, relationship issues, and more. Our therapists are experienced in various therapeutic approaches and can help with both acute issues and long-term personal growth. Visit our Conditions We Treat page to learn more about our specialties.

Question 15

Do you offer emergency services or crisis support?

Accepted Answer

While we don't provide emergency services, we can help you find appropriate crisis resources. If you're experiencing a mental health emergency, please call 911 or contact the National Crisis Hotline at 988. For non-emergency situations, we're here to help during regular business hours.

Question 16

Which insurance providers does Pothos Health accept?

Accepted Answer

Pothos Health currently accepts Aetna and United Healthcare insurance. We're continuously working to expand our insurance network to serve more clients. For the most up-to-date insurance information, please contact us.

Question 17

How do I verify my insurance coverage?

Accepted Answer

We can help you verify your insurance coverage before your first session. Simply provide your insurance information during the scheduling process, and we'll check your benefits and coverage details. This helps ensure there are no surprises regarding your out-of-pocket costs.

Question 18

What insurance benefits are typically covered?

Accepted Answer

Coverage varies depending on your specific insurance plan. Most plans cover individual therapy sessions, but coverage for specialized services like Ketamine-assisted Therapy may vary. We'll work with you to understand your specific benefits and explain any out-of-pocket costs before your session.

Question 19

Do I need a referral from my primary care physician?

Accepted Answer

This depends on your insurance plan. Some plans require a referral for mental health services, while others don't. We can help you check your plan's requirements during the insurance verification process.

Question 20

How do I submit an insurance claim?

Accepted Answer

We handle the insurance billing process for you. After your session, we'll submit the claim to your insurance provider. You'll only need to pay any applicable copay, coinsurance, or deductible amounts. We'll explain all costs upfront so you know exactly what to expect.

Question 21

What if my insurance doesn't cover a specific service?

Accepted Answer

If a service isn't covered by your insurance, you can still receive it through our private pay option. We offer flexible payment plans and sliding scale options to make therapy accessible. Contact us to discuss your options.

Question 22

Do you offer out-of-network benefits?

Accepted Answer

Yes, we can provide you with a superbill that you can submit to your insurance provider for out-of-network reimbursement. This is particularly helpful if we don't currently accept your insurance provider. We'll explain the process and provide all necessary documentation.

Question 23

What payment options are available for insurance copays?

Accepted Answer

We accept all major credit/debit cards, HSA/FSA cards, and other standard payment methods for copays and other out-of-pocket expenses. Payment is processed securely after each session.

Question 24

How often will I receive insurance statements?

Accepted Answer

You'll receive a statement after each session showing your payment, insurance coverage, and any remaining balance. We also provide monthly statements for your records. All statements are available through our secure client portal.

Question 25

What happens if my insurance changes?

Accepted Answer

If your insurance changes, simply provide us with your new insurance information. We'll verify your new coverage and update our records. We recommend doing this before your next session to ensure smooth billing.

Question 26

Do you accept Medicare or Medicaid?

Accepted Answer

Currently, we don't accept Medicare or Medicaid. However, we offer sliding scale options and payment plans to make our services accessible. Please contact us to discuss your options.

Question 27

Can I use my HSA or FSA for therapy sessions?

Accepted Answer

Yes! You can use your Health Savings Account (HSA) or Flexible Spending Account (FSA) for therapy sessions, including copays and out-of-pocket expenses. We accept HSA/FSA cards directly, or you can submit receipts for reimbursement.

Question 28

What information do I need to provide for insurance verification?

Accepted Answer

We'll need your insurance card, photo ID, and basic contact information. During the verification process, we'll check your benefits, including copay amounts, deductible status, and any session limits.

Question 29

How do I know if my insurance will cover telehealth sessions?

Accepted Answer

Most insurance providers now cover telehealth sessions, but coverage may vary by plan. We'll verify your telehealth benefits during the insurance verification process and explain any specific requirements or limitations.

Question 30

What if I have questions about my insurance coverage?

Accepted Answer

Our billing team is here to help! You can contact us with any questions about your insurance coverage, benefits, or billing. We'll work with you to ensure you understand your coverage and any associated costs.

Question 31

How long does depression treatment typically last?

Accepted Answer

Treatment duration varies based on individual needs, but most clients see significant improvement within 8-12 weeks of regular therapy sessions.

Question 32

What types of therapy are most effective for depression?

Accepted Answer

Research shows that Cognitive Behavioral Therapy (CBT), Interpersonal Therapy, and Mindfulness-Based Therapy are particularly effective for treating depression.

Question 33

Can depression be treated without medication?

Accepted Answer

While medication can be helpful for some individuals, many people find relief through therapy alone. We work with each client to determine the best treatment approach for their specific needs.

Question 34

How long does anxiety treatment typically last?

Accepted Answer

Treatment duration varies based on individual needs, but many clients see significant improvement within 8-12 weeks of regular therapy sessions.

Question 35

What types of therapy are most effective for anxiety?

Accepted Answer

Research shows that Cognitive Behavioral Therapy (CBT), Exposure Therapy, and Mindfulness-Based Therapy are particularly effective for treating anxiety.

Question 36

Can anxiety be treated without medication?

Accepted Answer

While medication can be helpful for some individuals, many people find relief through therapy alone. We work with each client to determine the best treatment approach for their specific needs.

Question 37

How long does trauma treatment typically last?

Accepted Answer

Treatment duration varies based on individual needs and the nature of the trauma, but many clients see significant improvement within 12-16 weeks of regular therapy sessions.

Question 38

What types of therapy are most effective for trauma?

Accepted Answer

Research shows that Eye Movement Desensitization and Reprocessing (EMDR), Brainspotting, and Trauma-Focused Cognitive Behavioral Therapy are particularly effective for treating trauma.

Question 39

Is it normal to feel worse before feeling better during trauma therapy?

Accepted Answer

Yes, it's common to experience temporary increases in distress as you process difficult memories. Your therapist will help you develop coping strategies to manage these feelings safely.

Question 40

How long does relationship therapy typically last?

Accepted Answer

Treatment duration varies based on the specific issues and goals, but many couples see significant improvement within 8-12 weeks of regular therapy sessions.

Question 41

What types of therapy are most effective for relationship issues?

Accepted Answer

Research shows that Emotionally Focused Therapy (EFT), Gottman Method, and Imago Relationship Therapy are particularly effective for treating relationship issues.

Question 42

Can relationship therapy help if only one partner is willing to attend?

Accepted Answer

While couples therapy is most effective when both partners participate, individual therapy can still help you improve your relationship by focusing on your own patterns and behaviors.

Question 43

How does ketamine feel?

Accepted Answer

Ketamine can induce a range of sensations depending on the individual and the dose administered. Some people report feelings of dissociation, altered perception of time, and changes in sensory experiences. It's common to experience a sense of relaxation and introspection during and after the session.

Question 44

Who is potentially a good fit for KAP?

Accepted Answer

Individuals dealing with treatment-resistant depression, anxiety, PTSD, and other mental health conditions may be potential candidates for Ketamine-Assisted Psychotherapy. However, suitability is assessed on a case-by-case basis through comprehensive evaluations.

Question 45

Why is the psychotherapy part of KAP important?

Accepted Answer

The psychotherapy component in KAP is crucial for integrating the insights and experiences that emerge during the ketamine session. It helps individuals process and make sense of their feelings, thoughts, and emotions, contributing to longer-lasting therapeutic effects.

Question 46

How many sessions are typical in KAP treatment?

Accepted Answer

The number of sessions in KAP treatment varies based on individual needs and treatment goals. Typically, a series of sessions are recommended to achieve optimal outcomes. Your therapist will collaborate with you to determine the appropriate treatment plan.

Question 47

How frequent are the KAP sessions?

Accepted Answer

The frequency of KAP sessions can vary. Initially, sessions might be more frequent, such as once a week or every two weeks. As progress is made, sessions may become less frequent. Your therapist will create a personalized schedule based on your progress and needs.

Question 48

Is KAP covered by my insurance?

Accepted Answer

Ketamine-Assisted Psychotherapy may not be covered by all insurance providers. Coverage depends on the specific terms of your insurance policy. It's advisable to contact your insurance company to inquire about potential coverage for this form of treatment.

Question 49

What is the training for KAP?

Accepted Answer

Our therapists are extensively trained and licensed mental health professionals. They have received specialized training in administering ketamine-assisted therapy, ensuring safe and effective treatment while adhering to ethical and legal standards.

Question 50

What is the PCL-5 assessment?

Accepted Answer

The PCL-5 (PTSD Checklist for DSM-5) is a 20-item self-report measure that assesses the presence and severity of PTSD symptoms. It's designed to help healthcare providers screen for PTSD, make a provisional diagnosis, and monitor symptom changes during and after treatment.

Question 51

How long does the assessment take?

Accepted Answer

The PCL-5 typically takes about 5-10 minutes to complete. Each item asks you to rate how much you've been bothered by a specific symptom over the past month.

Question 52

Is this a diagnostic tool?

Accepted Answer

While the PCL-5 is a reliable screening tool, it should not be used as the sole basis for diagnosis. A proper PTSD diagnosis should be made by a qualified mental health professional based on a comprehensive clinical evaluation.

Question 53

How are the results interpreted?

Accepted Answer

The PCL-5 uses a 0-4 scale for each symptom, with total scores ranging from 0-80. Higher scores indicate more severe PTSD symptoms. A provisional PTSD diagnosis is suggested when the total score is 31-33 or higher, but this should be confirmed by a mental health professional.

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